Privacy, without
the fine-print fog.

01

Who we are and what this covers

ARQENSA LLP ("Arqensa", "we", "us", or "our") is an India-based technology and consulting business. This policy covers arqensa.com, our contact form, the Arqensa website assistant, and Arqensa-operated WhatsApp conversations.

It does not govern a client system that Arqensa builds or operates under that client's instructions. The relevant client is responsible for explaining how its own system handles personal information.

02

Information we collect

Information you give us

When you contact us, we may collect your name, company, email address, phone number, preferred service or contact channel, and anything you include in your message or enquiry.

Website AI assistant

If you use the website assistant, we process the messages you send and the recent conversation needed to answer you. The conversation is also saved in your browser's local storage so it can remain available on that device.

WhatsApp

If you message an Arqensa WhatsApp number, we may process your WhatsApp number, profile name, messages, delivery events, business requirements, and contact details you choose to provide. An AI assistant may help answer questions, understand your needs, qualify an enquiry, and prepare a human follow-up.

Technical and security information

Our systems may process IP address, browser and device information, request timestamps, error records, and similar technical data needed to deliver the site, prevent abuse, diagnose failures, and protect our services. The contact form uses a one-way hash derived from the source address for rate limiting.

Local storage and cookies

We use browser local storage to remember visual preferences, chatbot history, and whether the chatbot was open. Arqensa does not currently use advertising trackers or analytics cookies on this marketing website. Third-party services or links may apply their own policies.

Please do not submit passwords, payment-card information, authentication codes, private keys, or other confidential credentials through our forms or AI assistants.

03

How we use information

We use personal information to respond to enquiries, arrange calls, understand and scope potential work, provide AI-assisted conversations, route requests to the right person, maintain business records, improve reliability, prevent fraud or misuse, and comply with legal obligations.

We process information for these stated purposes when you ask us to respond or provide a service, when you consent, when the processing is reasonably necessary for a lawful business or security purpose, or when law requires it. We do not sell or rent personal information.

04

Who we share information with

We share information only as needed to operate these services. Our providers currently include Amazon Web Services for hosting, storage, logging, and email delivery; OpenAI for AI-assisted responses; Meta and WhatsApp for WhatsApp messaging; and Google Fonts for website typography.

We may also share limited information with professional advisers, contractors working under appropriate obligations, or public authorities when required by law or necessary to protect people, Arqensa, or our services. We do not permit service providers to use information for their own unrelated purposes.

05

International processing

Some providers may process information outside India or in multiple regions. Where this happens, we use appropriate contractual, organisational, and technical safeguards and apply any transfer restrictions required by applicable law.

06

Storage, retention, and security

Contact-form submissions are stored in our protected cloud systems and sent to the Arqensa team by email. We keep information only for as long as it is reasonably needed for the enquiry, an active or potential business relationship, security and recovery, dispute handling, or legal and accounting requirements. Retention periods vary with the record and its purpose.

Chat history held in local storage remains on your device until you clear it or your browser data. We use access controls, encryption in transit, restricted service permissions, backups, monitoring, and other reasonable safeguards. No online service can guarantee absolute security.

07

Your choices and rights

Subject to applicable law, you may ask us for a summary of personal information we hold about you, request correction or deletion, withdraw consent for future processing, or raise a concern about how your information is handled. Withdrawing consent does not affect processing already completed lawfully.

You can clear website chatbot history through your browser's site-data controls. For WhatsApp, you can send STOP to opt out of proactive messages, START to opt back in, or DELETE MY DATA to request deletion of information held by the Arqensa WhatsApp concierge.

We may need to verify your identity before completing a request. We will respond within the period required by applicable law and explain if a legal exception prevents us from fulfilling part of it.

08

Children

Arqensa's services are intended for businesses and adults. We do not knowingly seek personal information from children. If you believe a child has provided information to us, please contact us so we can review and remove it where appropriate.

09

Changes to this policy

We may update this policy as our services, providers, or legal obligations change. We will publish the revised policy here and change the effective date above. Material changes may also be communicated through an appropriate additional notice.

10

Contact and grievances

For privacy questions, requests, or grievances, contact us at info@arqensa.com or +91 9420212135.